Got Questions?
Hey Rockaway Fam,
We have tried to answer the most common questions here, but don't hesitate to get in touch for any reason!
Shipping & Delivery
Where do you ship?
From Brisbane to Broome, and a few places beyond! We also ship worldwide with care.
How long will it take for my order to arrive?
Depends how far the postie has to travel, but we move fast. Delivery times and full shipping info here.
Do you offer click & collect?
Want to visit our brick & mortar store to pick up your goodies? We offer click & collect & usually have your order ready within 2 working hours.
What shipping methods do you offer?
We roll with Australia Post and trusted couriers — standard and express options at checkout, your call.
How do you price your postage?
Mostly $12 flat rate standard shipping, so you can load up on as many records, books, CDs, DVDs and more, without worrying. Bulkier items like turntables have their own flat rate price... Simple and easy! LINK
Can I track my order?
Yep! Once your goodies are on the way, we’ll send tracking info straight to your inbox.
What does “In-transit” mean for tracking?
It’s on the road — your parcel has officially left the building and is heading to your doorstep.
What does “No Events Found” mean for tracking?
Usually just means the courier hasn’t scanned it yet. Hang tight — it’s likely in motion.
Returns & Exchanges
What is your return and exchange policy?
Something up with your order? No stress. Check our return policy here for the full rundown.
How many days do I have to initiate a return or exchange?
You’ve got 7 days from when it arrives. Easy.
How do I initiate a return or exchange?
Shoot us a message here and we’ll walk you through it.
What is the return shipping cost?
Return postage is usually on you — unless we made a boo-boo. Then we’ve got it covered.
General Stuff
What payment methods do you accept?
Visa, Mastercard, PayPal, Afterpay, Apple Pay
Do you have Afterpay in-store?
We sure do! Whether you're buying online or in-person, Afterpay is ready to rock. Minimum purchase $100 to $2000
Is payment secure?
Absolutely, all transactions are encrypted and secure.
How often do you send promotional emails?
Only when we’ve got something worth shouting about — new arrivals, giveaways, VIP perks. Usually 1–2 emails a week max, and you can bail out anytime.
Can I trust your autographs are real?
Absolutely. No dodgy scribbles here — just verified legends. Details on our autograph process here.
Do you buy vinyl, collectables etc?
All the time. If it’s music or pop culture-related, we want to see it! More info here.
How do I know if my collectables are worth money?
If it’s cool, vintage, music-y or weird (in a good way), send us pics or bring it in. We’ll let you know! Info here.
Do you have anything to do with Rockaway Records LA?
Why yes we do! The famous LA store was brought to life by Scott's brothers.. Read all about it here
Is Carindale your only store?
Yep — Rockaway Records lives (and rocks) exclusively inside Westfield Carindale, Brisbane. One location to rule them all!